Loyalty Program & App FAQs
Contact Loyalty Customer Service
Have a question about Andy’s Loyalty Program or App? We’re here to help!
How does the Andy’s Loyalty program work?
Our program is designed to show our appreciation to loyal guests like YOU! With our program, 1 point is earned for every $2 spent on any type of treat at any of our locations. Points are not earned on purchases such as gift cards, eGifts, or online merchandise.
You will always earn 2X points on the following items:
All seasonal treats
Medium & Large Concretes & Jackhammers™
Large Sundaes
All Andy’s Anywhere™ items
Here’s an example of how you earn points:
If you order a treat that is $6 you will receive 3 points
If you order a treat that is $6 and 2X points apply you will receive 6 points
If you order a treat that is $6 and 3X points apply you will receive 9 points
Loyalty program point conversion example
When at the store please provide the phone number associated with your loyalty account or the QR code from the Check-In page in our app to the team member at the register before payment. The team member will then be able to see and use any rewards you might have as well as add the points for your purchase. These points are then automatically converted. Every 50 points = $5 Reward
I went to a store but didn’t receive my points. What do I do?
Oh no! We are so sorry about this! Just visit fill out a Loyalty Account Support form by clicking here.
Do I have to have a physical Andy’s Loyalty Card?
Nope, we now have a cardless loyalty program! As long as you have registered loyalty account online or through our app, all of your information can be looked up at our stores with your phone number or QR code from your Andy’s app. A physical card is not needed to obtain points or redeem rewards.
How many loyalty accounts am I allowed to have?
One is all you need with us! Unfortunately, only one account per phone number is allowed. Duplicate accounts will be removed from the Andy’s Loyalty Program.
How do I see what rewards I have available?
Once you’re logged into the Andy’s App, tap the “Rewards” button to see your points balance and what rewards you have available and their expiration. Most rewards (including your $5 Reward) will expire after 30 days.
From our website you can also view your rewards, points balance, and history here when you click the “Login or Update Your Account” button.
What if I want to redeem my free treat reward for a treat that exceeds $5.00?
If your treat exceeds $5.00, you will be asked to pay the difference.
If I redeem my free treat reward for a treat less than $5.00, do I get any money back?
No. Once a treat is redeemed, the remaining balance is removed from your loyalty account.
I just registered to be a new Andy’s loyalty member! Where is my Free Treat?
Yay! Your new member Free small 1-topping concrete reward will appear in your loyalty account after your first purchase with us by providing your phone number or QR code from your Andy’s app when you pay for your purchase. If you have any trouble, fill out a Loyalty Account Support form here.
Do you offer anything for my birthday?
Yes! If you are a registered Andy’s loyalty member, you will receive a Free Birthday Cone at the beginning of your birthday month to be used anytime during that month. (Happy Birthday BTW!!)
Can I purchase a gift card online?
Yes! We now have Andy’s eGifts that can be purchased online and sent to any email address. Click here to send the best gift in the world!
What is your privacy policy?
We take your privacy very seriously. There is absolutely no sharing or selling of our customers information. If you choose to share your email address with us when joining our loyalty program. You will receive emails from us through our partnering provider. To view our full loyalty program privacy policy click here.
