Company and Store FAQs

Here is where you will find our general frequently asked questions about Andy’s stores, and the company as a whole.

What is frozen custard? How is it different from ice cream, frozen yogurt, soft-serve, etc.?

  • Frozen Custard is similar to a premium Ice Cream except it is denser and creamier. We make our frozen custard fresh every 45-60 minutes and serve it at a higher temperature (18-20 degrees) which allows for you to better taste and enjoy our product, compared to ice cream which is served typically at or around 0 degrees. For more information on the history of frozen custard, and Andy’s Frozen Custard specifically, click here.

What are your hours?

  • We have two sets of hours: Summer and Winter.

    Summer hours run from Memorial Day to Labor Day.

    • 11 A.M. to 11:30 P.M. Sunday-Thursday

    • 11 A.M. to midnight, Friday and Saturday

    Winter hours run from Labor Day to Memorial Day.

    • 11 A.M. to 11 P.M. Sunday-Thursday

    • 11 A.M. - 11:30 P.M. Friday and Saturday

What are your holiday hours?

  • Andy’s Frozen Custard closes at 6 P.M. the day before Thanksgiving. We are closed on Thanksgiving Day, Christmas Eve, Christmas Day, and New Year’s Eve. We are ready to serve you the other 360 days of the year!

When is my favorite seasonal treat coming back?

  • We’re excited about seasonal treats coming back to Andy’s too! If you click here and scroll down, you will have a general idea when the treat is coming back. You can also sign up for YUM SQUAD to get updates about your seasonal favorites!

If you have additional questions, please e-mail