Privacy Policy

Effective Date: March 1, 2026 

This Privacy Policy describes how Andy’s Frozen Custard (“Andy’s,” “we,” “us,” or “our”)  collects, uses, discloses, and protects your personal information when you visit our website, use our mobile applications, or participate in our loyalty and rewards programs, including through our loyalty platform powered by Punchh. 

 By accessing or using our services, you agree to the practices described in this Privacy Policy. 

 1. Information We Collect 

We may collect the following categories of personal information: 

A. Information You Provide Directly 

  • Name 

  • Email address 

  • Phone number 

  • Birthday (if provided for rewards/offers) 

  • Account login credentials 

  • Loyalty program participation details 

  • Customer support communications 

B. Automatically Collected Information 

  • IP address 

  • Device type and browser 

  • App usage data 

  • Website activity and cookies 

  • Location data (approximate) 

C. Transaction & Engagement Data 

  • Purchases and order history 

  • Rewards earned and redeemed 

  • Promotional engagement 

 

2. How We Use Your Information 

We use your information to: 

  • Operate and manage your loyalty account 

  • Process transactions and rewards 

  • Communicate offers, promotions, and updates 

  • Improve our website, app, and customer experience 

  • Provide customer support 

  • Comply with legal obligations 

  • Detect fraud and protect our systems 

 

3. How We Share Information 

We may share your information with: Service Providers, Legal & Compliance, and Business Transfers.  We do not sell your personal information. 

 

4. Cookies & Tracking Technologies 

We use cookies, pixels, and similar tools to: 

  • Remember preferences 

  • Analyze website traffic 

  • Improve performance 

  • Deliver relevant promotions 

You may manage cookies through your browser settings. 

 

5. Your Privacy Rights (U.S. & California Residents) 

Depending on your location, you may have the right to: 

  • Access your personal data 

  • Correct inaccurate information 

  • Request deletion of your data 

  • Opt out of marketing communications 

  • Limit certain data uses 

 

California Residents (CCPA/CPRA Rights): 

You may request: 

  • What personal data we collect and why 

  • What data is shared 

  • Deletion of personal data 

  • Non-discrimination for exercising rights 

 

To make a request, please email legal@eatandys.com. We will verify requests and respond within legally required timeframes. 

 

6. Data Retention 

We retain personal information only as long as necessary to: 

  • Provide services 

  • Meet legal requirements 

  • Resolve disputes 

  • Enforce agreements 

 

7. Data Security 

We implement reasonable administrative, technical, and physical safeguards to protect your information; however, no system is 100% secure.   

 

8. Children’s Privacy 

Our services are not intended for children. We do not knowingly collect personal information from children. If we learn that we’ve collected data from a child, we will delete it promptly. 

 

9. Marketing Communications 

You may opt out of promotional emails or texts at any time by: 

  • Clicking “unsubscribe” 

  • Following opt-out instructions in messages 

Transactional messages (like receipts or account updates) may still be sent. 

 

10. Third-Party Links 

Our website or app may link to third-party sites. We are not responsible for the privacy practices of third parties.   

 

11. Changes to This Policy 

We may update this Privacy Policy from time to time.  

 

12. Contact Us 

If you have questions or privacy requests, contact: 

Andy’s Frozen Custard 
Email: legal@eatandys.com 
Address: 211 E. Water Street, Springfield, MO 65806 

 

 
 
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