Yum Squad Loyalty FAQs
This is where to find information on the Yum Squad and gift cards (scroll to bottom).
Dive in and take a look!
What exactly is the YUM SQUAD Loyalty Reward Program?
It is a program designed to show our appreciation to our loyal guests. YUM SQUAD Rewards members receive all of the following:
Exclusive emails with special offers, news, events and promotional information from your local Andy’s Frozen Custard.
Points toward free custard.
For each dollar that you spend, you receive a point. At 50 points, you will receive a reward that is redeemable for the treat of your choice up to a $5.00 value.
The YUM SQUAD Cards serve as loyalty cards as well as stored value (gift) cards. Use of these cards constitutes acceptance of all program terms. These cards are not redeemable for cash.
How do I become a member?
Stop by any of our participating Andy’s Frozen Custard locations and ask for an Andy’s YUM SQUAD Loyalty Card. You MUST register the card to enjoy the full benefits of the program. Register your physical card here.
Do I have to have a physical YUM SQUAD card?
No, you do not have to have a physical card to be a member of the YUM SQUAD. Sign up without a card here.
I tried to register my card, but it says I already have an account and to contact customer service.
Click here to contact us. In your inquiry, be sure to include the card number.
My card is lost/stolen
Registered accounts can always be used by providing the registered phone number at any Andy’s location.
Replacement cards can be picked up at any Andy’s location and can be connected to your account through this link.
Does my card have to be registered?
To get all YUM SQAUD has to offer, your card needs to be registered. Unregistered cards will still collect points, but will not award free treats.
I have multiple cards, can I combine them?
Yes! You need to log into your YUM SQUAD account here. You will see a section that says “summary of accounts” with a red plus sign. You will click this button to add the card number to your account. Click on the images below for visual directions.
Can I change my username/email/password for Yum Squad?
You can log into your account from this link and change anything (except your birthday) that you need to. If the birthday needs to be changed, please contact customer service at email@example.com
I am having trouble with the website. How else can I register my YUM SQUAD Loyalty Card?
Please make sure you are using the most up to date browser. We recommend using Chrome or Firefox when trying to register your YUM SQUAD Loyalty Card. Click here to download the most up to date version of Chrome.
I’m missing points from my last transaction. How do I fix this?
Press the button below to send us an email. Please provide the following:
Date / Time of Visit -
Amount of Purchase -
How do I find my Yum Squad balance?
At any Andy’s location, an employee can run a balance inquiry. If your card is registered, you can check your balance and manage your account here.
I joined Yum Squad! How do I redeem my free treat?
Congratulations on being a YUM SQUAD member! Once you have registered your account/card a FREE treat will be added to your YUM SQUAD Loyalty account. You can redeem this at any participating Andy’s location simply by giving them your registered YUM SQUAD card or the phone number used to register your account. This reward expires sixty (60) days from the date you register your account/card.
It’s my birthday, do I get a free treat?
In the past, Andy’s Frozen Custard has issued a free birthday treat to their Yum Squad Members. This feature has been discontinued. Loyalty program members can earn free treats by accumulating purchase points.
What if I want to redeem my free treat reward for a treat that exceeds $5.00?
If your treat exceeds a $5.00 value, you will be asked to pay the difference.
If I redeem my free treat reward for a treat less than $5.00, do I get any money back?
No, once a treat is redeemed the remaining balance is removed.
Can I control when I redeem my rewards?
You may redeem rewards any time you would like within the. All point issued rewards come with a ninety (90) day expiration date.
Gift Card FAQs
Do you sell gift cards?
Gift cards are available for sale at all store locations nation-wide. We do not offer online gift card sales at this time. All gift cards can be registered online as a Yum Squad Loyalty card.
Why can’t I buy a gift card online?
As Andy's continues to grow, we're starting to experience more instances of attempted fraud, particularly with our gift cards. To protect our customers, we disabled the feature. We are hopeful to find a solution very soon.
Here are some rules for Andy's Gift Cards:
Andy's Gift Cards can only be used at Andy's stores. No legitimate government entity, including the IRS, Treasury Department, FBI or local police department, will accept any form of gift cards as payment.
Andy's reserves the right to refuse to honor a card where Andy's suspects the card was obtained fraudulently.
Other businesses do not accept payments in the form of Andy's Gift Cards.
Do not purchase or sell Andy's Gift Cards on online marketplaces.
Gift cards cannot be purchased with other gift cards.
Gift cards cannot be separated into multiple additional gift cards. (For example, we will not be able to take a $100 gift card you have and separate it into two $50 gift cards.)
Don't purchase a gift card if it appears that it has been altered or manipulated. If you have questions about a gift card, ask someone who works at that store.
Don't click on or respond to online ads or websites offering free gift cards. These are often scams.
If you think you’ve been the victim of a gift card scam, report it to the Federal Trade Commission at ftccomplaintassistant.gov.
For more information on the subject, please review this page on the FTC website: https://www.consumer.ftc.gov/articles/0182-gift-cards
If you have any additional questions, please e-mail firstname.lastname@example.org.