Shift Supervisor

Job Summary

As a leader of your store’s operations, staffing, customer satisfaction, product quality, financial performance, and team development, you will personally help contribute to the success of Andy’s Frozen Custard. Andy’s is a great place to work and our employees love what they do!

Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

  • Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
  • Assist with new employee training through positive reinforcement
  • Create a positive learning environment by providing clear, specific, timely and respectful feedback to all associates.
  • Deliver legendary customer service to all customers by acting with a “customer comes first” attitude
  • Develop positive relationships with shift team
  • Execute store operations during scheduled shifts including organizing store opening and closing duties
  • Follow and reinforce Andy’s operational policies and procedures
  • Utilize operational tools to achieve maximum operational efficiency
  • Knowledge of the frozen custard industry and competitors

Required Knowledge, Skills, and Abilities

  • Ability to manage effectively in a fast-paced environment
  • Interpersonal skills
  • Knowledge of customer service techniques
  • Knowledge of supervisory practices and procedures
  • Strong operational skills in a customer-service environment
  • Strong problem-solving skills
  • Team-building skills
  • Strong leadership skills, with the ability to coach and mentor others
  • Ability to plan and prioritize workload
  • Ability to handle confidential and sensitive information

Qualifications & Requirements

  • Must have 2 – 3 years of proven management experience in the food service industry or leadership role in a related industry
  • Must have reliable transportation and must be able to work all shifts
  • Must be 18+ years of age
  • Must be able to work nights and weekends

Physical Requirements

  • Constant standing/walking
  • Occasional pushing, pulling, lifting or carrying up to 50 lbs. independently and safely
  • Occasional ascending or descending ladders, stairs, ramps.
  • Constant computer/POS Register and fountain equipment usage.
  • Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine.
  • Constant reaching, turning, and performing precision work around fountain area
  • Constant talking, expressing or exchanging ideas by means of the spoken word
  • Constant clarity of vision at near and/or far distances

Andy’s Frozen Custard® is an equal opportunity employer.