Assistant Manager

Job Summary

As a leader of your store’s operations, staffing, customer satisfaction, product quality, financial performance, and team development, you will personally help contribute to the success of Andy’s Frozen Custard. Andy’s is a great place to work, and our employees love what they do!

Key Responsibilities

Responsibilities and essential job functions include (but are not limited to) the following:

  • Demonstrate a calm demeanor during periods of high volume or unusual events
  • Display a “customer comes first” attitude by training and holding associates accountable for delivering legendary customer service
  • Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them
  • Plan, identify, communicate, and delegate appropriate responsibilities and practices to store associates to ensure smooth flow of operations
  • Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement
  • Monitor and manage store staffing levels
  • Communicate clearly, concisely, and accurately in order to ensure effective store operations
  • Solicit customer feedback to understand customer needs
  • Utilize management information tools and analyze financial reports to identify trends and issues in store performance
  • Actively manage store associates by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance

Required Knowledge, Skills, and Abilities

  • Ability to manage effectively in a fast-paced environment
  • Interpersonal skills
  • Knowledge of customer service techniques
  • Knowledge of supervisory practices and procedures
  • Strong operational skills in a customer-service environment
  • Strong problem-solving skills
  • Team-building skills
  • Strong leadership skills, with the ability to coach and mentor others
  • Ability to plan and prioritize workload
  • Ability to handle confidential and sensitive information

Qualifications & Requirements

  • Must have 2-3 years of proven management experience in the food service industry or leadership role in a related industry
  • Must have reliable transportation, and must be able to work all shifts
  • Must be at least 21+ years of age
  • Must be able to work nights and weekends

Physical Requirements

  • Constant standing/walking
  • Occasional pushing, pulling, lifting, or carrying up to 50 lbs. independently and safely
  • Occasional ascending or descending ladders, stairs, and ramps
  • Constant computer/POS Register and fountain equipment usage
  • Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine.
  • Constant reaching, turning, and performing precision work around fountain area
  • Constant talking, expressing, or exchanging ideas by means of the spoken word
  • Constant clarity of vision at near and/or far distances

Andy’s Frozen Custard® is an equal opportunity employer.